Risk Management Approach
To have systematic awareness and assessment of various risks that can affect the Group's operation and to prevent their occurrence or reduce the loss associated with them by appropriately evaluating and managing those risks, METAWATER Group has established METAWATER Group Risk Management Rules. Further, the Risk Management Working Group has been established in CSR Committee as an effort to improve/reinforce the corporate framework so that the Group can appropriately address individual risks to meet stakeholders' expectations. Besides, to further address individual risks, a series of rules, standards and manuals such as Group Emergency Procedures,compliance rules,Information Security Policies and so forth have been established. A system has been improved to ensure prompt and appropriate control in the event of various contingencies.
Risks are divided into those related to external environment and those related to business environment. Further, the risks related to business environment are categorized into three sections. In total, 22 risk items are identified. Depending on each risk category, each headquarters and site has narrowed down the relevant risks. These extracted risks are evaluated based on five perspectives Profit and Loss, Assets, Reliability, Human Life, and Business Continuation. It is to determine the priority rank depending on the level of impact. Among these risks, those that have a particularly serious impact are defined as Risks for priority response. They are appropriately handled by sharing and controlling information on risk response program, the occurrence status, progress of actions taken and the outcome of the actions in the entire company.
Approach to BCM(Business Continuity Management)
Development of Business Continuity Plan (BCP) and promotion of BCM based on PDCA
As a company that treats water and sewage indispensable for people's life, it is the responsibility of METAWATER Group to promote planning of Business Continuity Plan (BCP). Our Group can continue operating even in an emergency to ensure sustainability of society. Therefore, we developed BCP that is suitable for its business characteristics while considering management resources. Further, the personnel in charge at each headquarters, organizations and affiliated companies gather together to have a BCM Promotion Working Group. In the WG meeting, the progress of BCP education/training, opinion exchange about improvement opportunities and response status of preventive measures are shared.Going through PDCA cycle, we seek for further reinforcement on BCM.
BCP training at a water purification plant
We introduce BCP one by one to the facilities whose operation/maintenance are consigned to METAWATER Group. In FY2016, a drill was conducted in Kawai Purification Plant Cerarocca (Yokohama) based on the formulated BCP to ensure that plant crew members can behave appropriately in an emergency. The occurrence of an abnormality was assumed in the virtual site (e.g., severe earthquake at night on a weekday or holiday) and the actual procedures were confirmed to be necessary to understand the damage status on site, report to the main control room and give instructions for recovery, etc.
Approach to support BCP of local governments' supply water business
Arao Water Service (AWS) is an SPC (METAWATER is its representative company) to which the water supply business is consigned as a package from Arao City in Kumamoto. When Arao Bureau of Enterprise conducted its BCP operation training, AWS provided support by using ICT with the purpose of gathering information as soon as possible and to secure management resources (labor and materials such as heavy machinery and parts, etc.) necessary for restoration. Site information (plant monitoring screen, timeline, TODO list, etc.) was shared between our headquarters (Tokyo) and Kyushu Office (Fukuoka) on a real-time basis, which reduced the time necessary for restoration. Thus, high-speed support for the affected sites was targeted.